QueenVegas Casino
£100 / 100 Free Spins

QueenVegas Casino Review

£100 / 100 Free Spins

There’s only one king of the jungle in these parts, and it’s that 600-pound gorilla over there who has just awoken from (another) nap. Time to earn those bananas now as he reviews an online casino calling itself the Queen of Vegas. QueenVegas Casino has a lot to live up to with a name like that, so let’s see if our jungle king agrees with their royal title.

Pros:
  • Very Fast Withdrawals
  • Good Live Dealer Casino
  • Nice Bonus Offers
  • 24/7 Customer Support
Cons:
  • Site Design A Little Dated
  • £10,000 Monthly Withdrawal Limit

Screenshots

Slot Games

Slot games feature heavily in this casino, as they do in the majority of casinos both online and offline. No fewer than 11 different providers feature their games here, which gives you a great mix of styles and features. Microgaming, NetEnt, Amaya, Barcrest, Bally, NYX and WMS are among those with games on the site. With around 100 slots, this is not the biggest casino out there, and some of the titles are a little dated. It seems as though the big gaming providers are not sending their ‘A’ games to QueenVegas, so you end up with some rather obscure titles like ‘Lock it Link Nightlife’, ‘Moby Dick’ and ‘Astro Cat’. There are certainly rival casinos offering a far better quality and quantity of slots than is the case here.

Live Games

An online casino cannot claim to be the king or queen of anything if they do not have a live dealer casino. Luckily, QueenVegas is able to boast a very lively live casino with 28 different tables to choose from offering a variety of games. Most of these are variations on roulette and blackjack such as ‘Lucky Lady’s Roulette’ and ‘Sizzling Hot Roulette’. There are also a couple of baccarat tables, but no casino poker options, which is a little disappointing. For games like Casino Hold ‘Em and Caribbean Poker you will have to hit the RNG tables instead. The live dealer tables come from the Extreme game providers, and feature fully trained professional croupiers for that real casino experience.

Mobile Gaming

Playing on the move is certainly not a problem with QueenVegas. The site has been set up with mobile users in mind, making it easy to locate your favourite games. There is a mobile app for Android and iPhones which you can download onto your device, or you can simply use the browser to access if you prefer. You will not notice a loss of quality by moving to the smaller screen, and can still carry out all the normal functions when using your phone or tablet. The casino will work very nicely on any recent model smartphone or tablet – with or without downloading the app.

QueenVegas Casino Bonus

This casino offers something a little different when it comes to a welcome bonus. Most online casinos will match your deposit in cash, and maybe throw in some free spins as well. However at QueenVegas they have combined the two, offering you one Mega Spin for every pound you deposit up to a maximum of 100. Most free spins from casinos are the minimum value bet per spin – like 10 cent spins at Starburst, for example. Mega Spins are worth £1 each so with a bit of luck you will make a good profit out of them. There will be a wagering requirement of 30 times whatever you manage to win, but if you hit a couple of bonus rounds you are going to be much better off than had you just received cash with a much higher wagering requirement.

Free Spins

The VIP Program at QueenVegas is open to everybody, and you will become a member when you sign up with the casino. As you move up levels you will be awarded gifts including free spins, which can be used on specified games on the site. Note that there will generally be a 30x wagering requirement imposed on any winnings you receive from free spin play. Free spins are a great way to discover new slot games, and are just one of the prizes that VIP club members can expect to receive at QueenVegas Casino.

Bonus Code

You do not need a bonus code to receive your welcome bonus based on your first deposit. However, QueenVegas regularly run cash-back and deposit bonus promotions where a code will be required. This code should come to you in email from QueenVegas or else will be highlighted on the site. Enter when you make a qualifying bonus to claim your new bonus. Keep a regular check on your email inbox plus the Promotions Page on the QueenVegas site to look for the latest offers.

Bonus Terms and Conditions
  • Minimum deposit £20
  • Maximum bonus 100 Mega Spins
  • Wagering requirement on winnings x30
  • Bonus void if wagering not complete in 30 days
  • 1st deposit only

Transactions

Go to the cashier and you will find a large list showing all the different payment methods available to players. These include MasterCard and Visa as well as the electronic wallets Neteller and Skrill. There’s also the voucher card paysafecard which can be used to top up your account. Apart from these there are a number of other options which are available to certain countries and regions only, such as Boleto, Euteller, Zimpler, Sofort, Qiwi and ToditoCash, plus many more. Expect withdrawals via the e-wallets to be completed within a few hours, cards within a day and bank transfers will be processed in 3 days. There is a withdrawal limit of £10,000 per month, which could pose a problem for jackpot winners, although VIP limits are higher.

Security and Fairness

QueenVegas carries a few different licences, including those issued by the Danish Online Gambling Authority and the State of Schleiswig-Holstein. However, the more important licences from the UKGC and the Malta Gaming Authority are the ones to pay attention to. The Maltese authorities in particular are very responsive to customer complaints, and both regulators impose high standards when they give out their licences. The site uses the latest encrypted software to protect client data, and the games are regularly tested to make sure that they are paying out as per their theoretical return to player.

Support

First, a negative. There is no live chat feature at QueenVegas Casino, which is a pain because it is by far the most popular customer contact tool. You will need to send any questions or issues you are having by email to support@queenvegas, as there is no phone line either. Support in the English language is available 24/7 and your email should be answered within the hour. Other languages do not have 24 hour support available, which is why you are asked to write in English if at all possible if you need a fast response. Despite the limited access, the actual customer support team are knowledgeable and generally reply promptly.

Restricted Countries

Belgium, Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Israel, Italy, Mexico, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Conclusion

The Casino Gorilla has wandered off in search of some more gorillas – looks like QueenVegas Casino couldn’t hold his attention for too long. The design of the site could use an upgrade and a live chat button would be a good idea, as would a rethink about the monthly withdrawal limits. Even though the game variety is impressive, the quality of those games leaves a little bit to be desired. This casino has been around since 2011 so perhaps it’s time for a bit of a re-design to bring it into line with the best modern online casinos.

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